The Business Services & Consulting business division sees itself as a strategic partner for OEMs, suppliers and dealers.

The challenge is in developing high-quality and attractive products under the aspect of inter-divisional sustainability.

The focus of the company’s range of services is on implementing and guaranteeing efficient and profitable customer services for dealers (“Fix-It-Right-First-Time” [FIRFT] attitude) in an effort to tie customers long term to the brand and dealer.

Business Services & Consulting makes a major contribution to cost & process optimisation and increases the quality of its customers’ development and services.

Competence and the right tools form the basis for the preparation and implementation of efficient, targeted and tailor-made solutions for customer requirements.

Our teams (SWAT - Strategic Warranty Attack Teams) are made up of highly qualified and dedicated experts from inter-disciplinary specialist areas (e.g. engineering, process, warranty etc.).

The review process “PFM© Primary Factor Methodology” developed by RLE INTERNATIONAL is an excellent tool for determining and examining individual contributions or obstacles in the achievement of company targets in manufacturer organisation.