Dedicated subject matter experts at RLE International support both dealer networks and manufacturers in order to correct this discrepancy. Thanks to their excellent specialist knowledge, employees at RLE International provide technical support with the diagnosis and implementation of repairs for dealers to allow problems occurring in vehicles to be eliminated successfully the very first time (“Fix-It-Right-First-Time”).

Completely supported customer-clinic processes, including elements from market research e.g. test drives, focus groups, clinics etc. are a source of non-filtered customer feedback for manufacturers, and provide an insight into important customer values and “views”. RLE International not only helps manufacturers to improve the company image and increase customer satisfaction, it also makes a significant contribution to the improvement of product quality and the reduction of warranty costs.

• Specialist help desks support dealers with technical questions and repair jobs
• Field technicians support dealers on site with the diagnosis and implementation of repair jobs
• Support for manufacturers for the correction of faults, through the provision of specialised technical specialists
• Complete support for customer-clinic processes
• Development of repair jobs that can be carried out quickly on current and older vehicle models (Rapid Service Concern Engineering)
• Analysis of repairs where expensive warranty claims are involved in order to identify potentially ineffective or alternative (less expensive) repair jobs
• Set-up and management of “external” fleets designed for long-term use in selected markets
• Technical experts analyse warranty cases when parts are returned or in the case of other parts with high service costs
• Planning and support for recall actions by manufacturers taking legal requirements into consideration
• Provision of a complete customer-clinic process for manufacturers, including market research elements such as customer events, focus groups, surveys etc.