Subject matter experts from a wide range of different areas at RLE International such as Development, Product Lifecycle Management (PLM), Dimensional Management or Warranty Processing form strategic teams (SWAT – Strategic Warranty Attack Teams) with the aim of developing and implementing tailor-made solutions.

For this purpose, the RLE International experts make the respective tools and services available to manufacturers, with the aid of which, the reasons for unnecessary warranty cases can be identified, reduced and avoided completely. RLE International focuses both on the goods produced by the manufacturer as well as on the after-sales elements at dealers, such as service, parts or working processes.

• Processing of warranty case evaluation by providing adequately trained employees to check incoming claims from dealers and to accept / refuse these accordingly.
• If required, advice to dealers about refused warranty claims in order to avoid repeats of the same incorrect claims in future
• Analysis and evaluation of warranty claims
• Monitoring of warranty processes through internal warranty reviews by dealers: Determination of incorrect processes, evaluation of technical competence, monitoring of administrative ability and warranty claims procedures
• Preliminary approval of repair measures for dealers with high warranty costs or selectively for expensive repairs or “new technologies”