This long-term earning power can and is endangered by a wide range of different factors both in the manufacturers’ product development and at the dealers.

Thus, for example, the increasing complexity of vehicle engineering also requires more detailed repair knowledge in the dealer’s service departments which can only be achieved through the specific and consistent further training of service technicians.

With the aid of subject matter experts and dealer support programs at RLE International, trading companies not only secure their position on the market, but also make a decisive contribution to extending this even further.

The implementation and constant monitoring of dealer standards strengthens the image of the brand and increases the efficiency and profitability of the trading companies. Reviews of the individual areas of the trading company (new vehicle sales, used vehicle sales, parts service, repair garage etc.) enables potential possibilities or alternatives which could increase profitability to be identified.

• Implementation & constant monitoring of dealer standards
• Advice to manufacturers in relation to possible standard changes to improve implementation
• Database development for tracking, analysis and standardised reporting
• Trained dealer auditors, coaching & mentoring
• Support for manufacturers in defining a ‘best practice’ approach in the service area
• Measurable and durable KPIs when the range is launched in order to determine the range performance
• Individual dealer reports document the current status and necessary measures.
• Qualified management coaching with comprehensive experience in the automotive sector
• Training for dealer departments based on real business processes with a main focus on process improvement and the understanding of effects across different functions
• Training service technicians
• Programs for increasing customer satisfaction
• Increases in sales through accessory development programs
• Accident repairs management
• Body and paintwork programs